Terms and Conditions of Use for Competitive Advantage Consultancy Ltd (CACL) Membership Website 

Welcome to the Competitive Advantage Consultancy Ltd (CACL) Membership Website. This website is owned and controlled by CACL (“us,” “we”), with the registered office at 20 Wenlock Road, London N1 7GU, registered in England, number 3931018. These Terms and Conditions govern your access to and use of the CACL membership website, including any content, functionality, and services offered on or through [www.cadvantage.co.uk] (the “Site”), whether as a guest or a registered user. 

By using the Site, you accept and agree to be bound by these Terms and Conditions and our Privacy Policy, incorporated herein by reference. If you do not agree to these Terms and Conditions or the Privacy Policy, you must not access or use the Site. 

 General Terms of Use 

  • Content and Changes: The content of the pages of this Site is for your general information and use only, subject to change without notice. 
  • Cookies: This Site use cookies to monitor browsing preferences. If you allow cookies to be used, personal information may be stored by us for use by third parties. 
  • No Warranties: We do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found on this Site for any particular purpose. 
  • Your Risk: Your use of any information or materials on this Site is entirely at your own risk, for which we shall not be liable. 
  • Intellectual Property: The content, features, functionality, and design elements of the Site are owned by CACL, its licensors, or other providers of such material and are protected by UK and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.  
  • Unauthorised Use: Unauthorised use of this Site may give rise to a claim for damages and/or be a criminal offence. 

Access to the Site 

  • Eligibility: The Site is offered and available to users who are 18 years of age or older. By using the Site, you represent and warrant that you meet this eligibility requirement. 
  • Membership Registration: To access certain features of the Site, you must register and create a membership account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. 
  • Account Security: You are responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account. You agree to immediately notify CACL of any unauthorised use of your account or any other breach of security. 

Services Offered, Pricing and Availability 

Registered users may have access to services (each, a “Service”) and products (each, a “Product”) provided by CACL through the Site which include, but are not limited to: 

  • General Market Research Reports: Publication and sale of Products comprising market research reports. 
  • Commissioned Market Research and other consulting services: Services comprising tailored research and other services for member clients, which may in turn be subject to additional terms and conditions. 
  • Online Continuing Professional Development (CPD) Courses: Delivery of Products comprising CPD courses related to construction marketing and sales. 

CACL takes great care to ensure that Service and Product descriptions are accurate and that Services and Products are available at stated prices. However, we reserve the right to adjust prices, Service and Product descriptions, and availability without notice. We also reserve the right to limit quantities sold. 

Contract Formation and Payment 

As noted above, some Services may be subject to additional terms and conditions, which will be published in relation to the specific Service. By placing an order, you make an offer to purchase, which we may accept or decline. The contract between us is formed when we accept your order. We accept your order when we begin the Service you ordered. 

Right of Cancellation of Membership 

Where you have signed up to membership of the Site, you are entitled to cancel your membership within a specified period if you decide that our services no longer meet your needs. Below are the terms governing the cancellation of membership: 

Initial Cancellation Period:   

You have the right to cancel your membership for any reason within the first three months from the start date of your membership agreement. This initial cancellation period offers you the opportunity to evaluate our services and ensure they align with your expectations and requirements. 

How to Cancel 

To cancel your membership within the three-month period, please follow these steps: 

  • Notify us of your decision to cancel your membership by contacting our customer service team. This can be done via email, phone, or written communication. 
  • Provide your membership details, including your name, address, and membership number, to facilitate a smooth cancellation process. 

Refunds 

Upon cancellation of your membership within the three-month period, you will be entitled to a pro-rata refund of your membership fee, based on the remaining term of your membership. The refund will be processed to your original method of payment within 14 days of your cancellation request. 

 After the Initial Cancellation Period 

If you decide to cancel your membership after the initial three-month period, please be aware that refunds will not be provided for any remaining portion of the membership term. However, you can choose not to renew your membership at the end of the current term by notifying us at least 30 days before your renewal date. 

 Changes to Cancellation Rights 

CACL reserves the right to modify the membership cancellation rights at any time. Any changes will be communicated to our members in advance and will apply to subsequent membership renewal periods. 

Our Liability 

CACL does not exclude or limit liability for personal injury or death caused by our negligence, fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law. However, we are not responsible for losses not caused by our breach or for indirect losses. 

Electronic Communications 

By using our Services, you consent to receive communications from us electronically, such as emails, texts, mobile push notices, or notices and messages on this Site or through our other services. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that communications be in writing. 

Trademarks 

CACL’s trademarks and trade dress may not be used in connection with any product or service that is not CACL’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits CACL. 

Copyright, Authors’ Rights, and Database Rights 

All content included in or made available through any CACL Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations, is the property of CACL or its content suppliers. This content is protected by UK and international copyright laws. Without express written consent from us, you may not extract or re-utilise substantial parts of our content. 

Prohibited Uses 

You agree not to use the Site in any way that violates any applicable national or international law or regulation, to steal or attempt to steal content or intellectual property, or to engage in any conduct that is harmful to CACL, its services, or any other user. 

License and Access 

CACL grants you a limited licence to access and make personal and non-commercial use of the CACL Services. This licence does not include any resale or commercial use of CACL Services or its contents, any collection and use of any product listings, descriptions, or prices, any derivative use of CACL Services or its contents, any downloading or copying of account information, or any use of data mining, robots, or similar data gathering and extraction tools. 

Reviews, Comments, Communications, and Other Content 

Visitors and members of the Site may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing on intellectual property rights, or otherwise injurious to third parties or objectionable. 

Intellectual Property Claims 

CACL respects the intellectual property of others. If you believe that your intellectual property rights are being infringed, please contact us to address your concerns. 

Purchases and Payment 

  • Fees and Payment: By purchasing services or content on the Site, you agree to pay the stated fees and any applicable taxes. All payments are processed in accordance with our Privacy Policy. 
  • Refunds: Refund policies for specific services or content will be stated on the Site at the point of purchase. Unless otherwise specified, all fees are non-refundable. 

Privacy and Data Protection 

  • Privacy Commitment: We are committed to responsible data management and adhere to the principles of data protection legislation in the United Kingdom. 
  • Personal Information: Information collected from users will not be sold, traded, or used by third parties outside of stated purposes. 

Third Party Cookies and Services 

Our Site includes links to third-party services for convenience and additional information. We do not endorse and are not responsible for the content of external sites. For more detailed information on third-party services and their cookies, please refer to their respective privacy policies. 

Governing Law 

These Terms and Conditions shall be governed by and construed in accordance with the laws of the England, Northern Ireland, Scotland, and Wales, without giving effect to any choice or conflict of law provision or rule. 

Changes to the Terms and Conditions 

CACL reserves the right to revise and update these Terms and Conditions at any time. All changes are effective immediately when posted and apply to all access to and use of the Site thereafter. 

Contact Information 

To ask questions or comment about these Terms and Conditions, contact us at: [talk@cadvantage.co.uk].