Regular Measurement of Customer Satisfaction

The Client: H+H has over 60 years’ experience in the manufacture and sale of aircrete, products include the well-known brand “Celcon Blocks”. Today H+H is Europe’s second-largest aircrete manufacturer. The Project: H+H have a strong commitment to their customer base, so seek to conduct regular […]

How Construction Marketing has Changed in 20 Years

Understanding construction Twenty years ago, in June 1999 I started Competitive Advantage when I took on my first consultancy role working with Pirelli Cables, now Prysmian Cables, and still a client. Little did I realise at that time that 20 years later we would have […]

Construction Project Team – Roles and Responsibilities

Developing an effective specification strategy When developing an effective specification strategy for your construction product it is important to create demand, to reduce the importance of price and transfer influence away from the supply chain to the manufacturer. In the first instance, it is important […]

Making Research Work for Construction Markets

Which are the best methods for communicating with Architects and Engineers? Will Architects and Engineers specify my products and if so, how? What is the influence of BIM on product specification? How great is the impact of sustainability on product specification? How do my building […]